Frequently Asked Questions

Frequently Asked Questions2024-01-02T19:23:53+00:00
What should I wear in the sauna?2023-12-27T19:05:11+00:00

For your comfort and convenience, a spa terry wrap and additional towels are provided to each guest. We kindly request, that you remove all footwear prior to entering your private sauna cabin.

How long are the sessions?2023-12-27T19:05:11+00:00

Sauna sessions may be purchased in 30-minute or 45-minute increments. With our infrared sauna technology, every minute is a pleasant warming experience.

Do you accept walk-ins?2024-01-11T17:03:22+00:00

We are happy to accommodate any last-minute appointment requests based on sauna and staff availability. Please call us at 315-472-2873 to verify immediate availability or try booking your appointment online in real-time through the home page of our site or via the *Mindbody Application on your smart device.

Please also take a moment to review our stringent cancellation policy below.

How often should I use an infrared sauna?2023-12-27T19:05:11+00:00

We are happy to discuss your individual health and wellness goals during your first visit. In most cases, we hope to see you no less than once a week, but in many instances and for optimal results, at least 2-3 times a week is often recommended. Remember, infrared sauna is a wonderful enhancement to any wellness routine and our committed members enjoy the lowest rates and report the best results!

Can more than one person go in the sauna at a time?2023-12-27T19:05:11+00:00

Absolutely! We have six private infrared sauna suites altogether. Two of these suites (Room #2 and Room #6) can accommodate up to three guests at one time; just be sure to ask for the room specific to the number of guests in your party when scheduling an appointment online or by phone. All other suites (#1, #3, #4, and #5) can accommodate up to two guests, but are used for single  bookings as well.  When booking an appointment for multiple guests, please include the names of the additional guests in the notes section of the online booker or simply contact the studio by telephone to notify our staff accordingly (315) 472-2873. Please note: pricing is per person and all sessions, packages and memberships are sold individually and are non-transferable. All sales for infrared sauna services will be considered final sale.

We invite all of our guests to enjoy discounted rates with either package purchases (5 and 10 packs w/ 12 mo. expiration) or *monthly autopay membership options! Please review a complete list of pricing options and as well as the Terms and Conditions of Membership (below) for auto-pay pricing options. 

Can I share my membership/package?2024-01-11T17:07:25+00:00

All Saunacuse memberships and packages are sold individually and are non-transferable/non-refundable.

*All guests can take advantage of cost savings by buying sessions in bulk (5 or 10 packs) or choosing a *monthly auto-pay commitment option.

Note: The lowest rates are reserved for individuals who become monthly auto-pay members! We hope you will encourage your friends to join the Saunacuse family!  For more details about Saunacuse memberships, visit our pricing page.

Additional Deals and Steals may be provided through our Exclusive Offers Program! To join, simply text the word ‘SUBSCRIBE’ to 315-847-4320.  Also, remember to follow us on social sites i.e., Facebook and Instagram for the latest info and occasional chances to win FREE sessions!

What are the terms and conditions of memberships?2023-12-27T19:05:11+00:00

Membership commitment is for a minimum of (3) consecutive months and will AUTO RENEW each month indefinitely unless we receive a notice of cancellation at least (7) days prior to the date the next payment is due. NO EXCEPTIONS. For changes to your membership, we kindly request that you confirm your request in writing via email at to ensure accuracy of records.

Your monthly auto-pay membership begins on the day of purchase, and your next payment will be debited one month from the day of purchase and on the same day each month until your membership is cancelled.  Unused sessions DO NOT rollover each month.

You cannot freeze a membership unless you are able to submit medical documentation from a physician. However, after the initial 3 months you may cancel the membership and renew at any time. Each renewal once cancelled will begin again with the minimum 3-month commitment. Note: We cannot guarantee the same rates as your initial membership once you decide to cancel and renew again at a later date.

Adding an extra session to your membership for you or a guest is $25 each visit or $35 each visit depending on the type of membership you have (30 or 45 minutes). Memberships themselves cannot be shared otherwise. (Remember to notify the studio or to book the two-person sauna room online and include the additional guest in the Notes section of your online scheduler for this type of appointment).

 Memberships must be purchased and booked under the name of the individual using it. Cannot be shared.

What if I am running late or need to cancel my scheduled session?2023-12-27T19:05:11+00:00

As standard practice, we will request all clients provide credit card information to hold a reservation. As a courtesy to our guests and to avoid penalty, we request cancellations a minimum of (2) hours before your appointment time.

No call, no shows for single session bookings will be considered a late cancel and counted as fulfilled. If clients with a membership or package cancel an appointment outside our requested notice, one session may be counted as fulfilled. Clients with unlimited memberships may be charged an additional $10 for each cancellation outside the requested notice.

All same-day changes to previously booked appointment times are subject to sauna and staff availability and multiple requests will be assessed a $10 change fee.

Are all of your saunas private?2023-12-27T19:05:11+00:00

Yes. Although the studio’s reception area is public, each sauna room is private. Once you enter your sauna suite, you will be able to enjoy your session free from interruptions.

Is the weight loss only water?2023-12-27T19:05:11+00:00

No, it’s more. Sweat released from the pores will carry fat molecules. Fat cells begin to liquefy at 110˚F and can be released through the pores along with sweat during an average 30 or 45 minute infrared sauna session. The weight loss is more than water weight; it is actual fat loss. Additionally, because infrared heat penetrates the skin and raises your core body temperature, your heart rate will also increase, thus allowing you to burn calories – the equivalent of jogging for an hour!

Are there any restrictions for sauna use?2023-12-27T19:05:11+00:00

If you are unsure if sauna use is right for you, please consult with your physician or pharmacist prior to booking your appointment. Do not use a sauna if you are pregnant, have a fever, a communicable disease, hemophilia, are intoxicated or dehydrated. You may also want to consult with your physician regarding any medications you are taking. If you are elderly, have cardiovascular or chronic conditions, insensitivity to heat, or a condition that affects your body’s ability to sweat, you may also wish to check with your doctor or pharmacist prior to booking your appointment.

For additional information or to inquire about a specific condition, please do not hesitate to contact the studio by telephone.

Are the saunas sanitary?2023-12-27T19:05:11+00:00

Yes. Infrared light naturally eliminates the presence of viral, bacterial, and fungal toxins. Additionally, our staff is fully trained to properly clean and sanitize the saunas after each use. We also provide clean towels and bath mats for each guest.

How long will it take for my core body temperature to return to normal?2023-12-27T19:05:11+00:00

It is normal for the body to take as long as one hour to return to its regular temperature. However, most guests report cool down to be about 15-30 minutes upon exiting the sauna.

How do I fill out a consent form prior to arriving? (New Clients)2024-01-11T17:19:31+00:00

You can save time by downloading the Consent Form off our website, printing it, and bringing it with you to your first appointment.  Click HERE to download our Consent Form.

Do you provide showers?2023-12-27T19:05:11+00:00

Shower facilities are available adjacent to our studio space. Please come prepared with shower essentials, as our studio does not supply these items. You may also notice that your body continues to sweat for some time after your infrared sauna session. We recommend waiting about 15-30 minutes before showering to allow your body to continue to release toxins. We do provide a cool aromatherapy infused towel after your session so that you leave feeling clean and refreshed.

Do you provide water?2023-12-27T19:05:11+00:00

Access to purified water is available and complimentary to all guests. We also have a variety of electrolyte infused beverages available for purchase.  Please keep in mind that the more hydrated you are, the more you will sweat. Be sure to drink plenty of hydrating fluids before and after your treatment. We encourage clients to bring their own reusable water bottle (glass or stainless steel preferred) for best safety practices and environmental conservation.

What should I do while I sauna?2023-12-27T19:05:11+00:00

We encourage our guests to use sauna time to relax and simply allow the infrared heat to melt away any stress or fatigue you may be experiencing. However, should you desire to use your personal device for entertainment (music/podcasts/streaming), simply ask our friendly staff about FREE WIFI access and Bluetooth connectivity. Other ways to enjoy the infrared sauna experience may include, bringing a book or magazine and/or doing some seated stretches as well!

What if I have implants?2023-12-27T19:05:11+00:00

Metal pins, rods, artificial joints, limbs, or any other surgical implants generally reflect infrared waves; thus, are not heated by this system. Implanted silicone or silicone prosthetics for nose or ear replacement may be warmed by the infrared waves. Since silicone melts at over 392˚F (200˚C), it should not be adversely affected by the use of infrared sauna; nevertheless, you should consult your surgeon or physician prior to using an infrared sauna.

Do you offer gift certificates?2024-01-11T17:02:27+00:00

Yes! Gift certificates may be purchased and customized online or in-studio at 225 Wilkinson Street, Suite 105B, Syracuse, NY 13204. Please feel free to call or email us with additional inquiries.

May I book my private event or party at Saunacuse?2023-12-27T19:05:11+00:00

Yes, we would love to host your athletic training group, fraternity/sorority gathering, bachelorette party, ladies’ day/night out, wellness forum, birthday, or other special event. Pricing available upon request. Please call 315-472-2873 and ask to speak with Gina or email us at


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